Get Your Arms Around The Data In Your Dealership
Lately it seems I am unable to hide from the term, Big Data. I’m exposed to it in headlines, newspapers (a bit old school, but I still read them), magazines and yes, even blogs. But what does “big...
View ArticleBuilding a High Performance Culture (Part 19)
This article is part of a multi-part series titled “Building a High Performance Culture” by Up To Speed Guest Expert, Dave Anderson, of LearnToLead®. Words that Work: Wise Words that Hurt: Foolish In...
View ArticleWe’re All On The Same Team: Parts & Service – Helping Each Other Succeed
Have you ever wondered why Service and Parts Managers don’t get along? In reality, don’t they need each other to succeed? As we examine this, let’s start with some generalizations from dealing with...
View ArticleBuilding a High Performance Culture (Part 20)
This article is part of a multi-part series titled “Building a High Performance Culture” by Up To Speed Guest Expert, Dave Anderson, of LearnToLead®. Words that Work: Diligent In this post on building...
View ArticleHave You Tracked Your Employee Turnover Lately?
Do you find yourself constantly concerned about retaining your employees and trying to hire the right people to take care of your customers? There has been an awful lot of discussion about this topic...
View ArticleBuilding a High Performance Culture (Part 21)
This article is part of a multi-part series titled “Building a High Performance Culture” by Up To Speed Guest Expert, Dave Anderson, of LearnToLead®. Words That Hurt: Micromanage In this post on...
View ArticleHave You Put in Your 10,000 Hours?
I don’t know about you, but I read a lot of books. Recently, I was covering for Steve Hall, who had to leave town on business at the end of one of his classes. The class had just started taking their...
View ArticleIs Your Dealership Ready for an Automated Data Management Solution?
Dealership data management systems collect and maintain mountains of data about your operation, your customers and your market. There is no doubt about the value of the information contained in those...
View ArticleWhat Does a General Sales Manager Do Really?
At the NCM Institute we conduct our Principles of General Sales Management I & II classes about every other month. They are often two of our most attended classes, so there’s lots of energy, and...
View ArticleThree Tips to Improve Your Digital Marketing
Are you spending a lot of money each month on your digital marketing and internet operation but not getting the return on investment you want? It’s a common problem. Without the right plan, marketing...
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